Our advice: order sufficient quantity!
Within the timber industry, it is acceptable that around 5% of the boards may be of slightly lower quality. This may appear as end cracks, surface irregularities, or other minor imperfections.
Disclaimer
Important information about purchasing wood
Why this article:
We now have over 10 years of experience in selling wood, and we have summarized all this knowledge in this article to help prevent disappointment.
Have you thought of everything?
Wood is a natural product.
The consistency of the product will vary. No two boards are the same. The differences may include:
- Color: The color of the wood can vary.
Would you like a consistent color? Our advice is to treat the wood. - Wood turns grey: If you do not treat the wood, it will naturally grey when used outdoors. The speed and extent of this process strongly depend on the position of the façade, roof overhangs, and other environmental factors.
- Dimensions: Small variations may occur in width, thickness, and length. These differences usually amount to a few percent of the total millimeters/centimeters.
- Natural characteristics: Trees contain knots. Imperfections are part of products made from natural raw materials. This may result in small cracks or splits.
Transport
Everyone involved in the entire order process does their utmost to ensure the wood arrives at your location in perfect condition. However, occasionally something can go wrong.
Delivery date: Have the wood delivered at least a few days before you start your project. Transport companies are run by people, and mistakes can happen. Delays occur regularly. Receiving the delivery in advance also allows you to check the quality and prevents issues with your planning.
Transport damage: If the wood has been damaged during transport, you must report this immediately to the carrier.
We take photos of every shipment leaving our warehouse, enabling us to recover any potential damage from the transport company.
Damage to the wood: Even with deliveries where no defects are immediately visible, issues may still be discovered later. This could be due to the planing process or may have occurred during transport.
Please report this to us via our damage claim form.
Inspection: Always inspect the goods carefully.
Our Advice:
Order sufficient quantity.
It is very frustrating for everyone if you are unable to complete your project immediately.
Producing and shipping just a few additional custom-cut boards is often almost as expensive as your entire initial order.
Cutting loss: When calculating the number of m² / linear meters / boards required, possible cutting loss is sometimes not taken into account.
Minor defects: As described in point 1, there may occasionally be a board of slightly lower quality included in the batch.
Lengths: Order boards longer than the exact required size.
Example: You need boards of 303 cm. The next available standard length is 305 cm. However, we recommend ordering 335 cm instead, so that end cracks or other minor imperfections can be trimmed off, ensuring a clean and precise façade finish.
Allowance (extra margin): With every order, we supply an additional 2% of wood free of charge. This helps prevent project delays caused by any of the points mentioned above.
Please note that you should still take approximately 10% extra into account for cutting loss. We refer to this 2% as the “allowance,” because if you are able to complete your project without using it, the extra boards can be used for another purpose — for example, giving a board to your neighbors, keeping it as replacement material for already installed boards, or perhaps using it for another creative idea.
We would love to receive photos of how you use them!
Our advice:
Calculate with 10% extra in standard trade lengths to meet your required length specifications and to account for cutting loss or any lower-quality sections/end cracks.
Finally.
If, despite the above advice, something still goes wrong with your order, we will of course be happy to assist you. We ensure that every order is handled to your satisfaction, and any follow-up orders are always processed with priority so you can complete your project as soon as possible.