Housewood values your privacy. We therefore only process data that we need to (improve) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This Privacy Policy applies to the use of Housewood’s website and services available thereon. These terms and conditions came into force on October 1, 2020, and with the publication of a new version, all previous versions become invalid. This Privacy Policy describes what information we collect about you, what that information is used for, and under what conditions, if any, that information may be disclosed to third parties. We will also explain to you how we store your data, how we protect it from misuse and what rights you have in relation to the personal data you provide.

If you have any questions about our privacy policy, you can contact our data protection officer. The contact details can be found at the end of our privacy policy.

Below you can read how we process your data, where we store it, what security techniques we use and who can see the data. 

Webshop Software
MyOnlineStore

Our webshop was developed with software from MyOnlineStore. Personal data that you provide to us as part of our services will be shared with this provider. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purposes. MyOnlineStore is obliged to take appropriate security measures due to the agreement concluded with them. MyOnlineStore uses cookies to collect technical information related to your use of the software. No personal data is collected and/or stored.

Email and mailing lists
MailChimp

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for its own purposes. At the end of every email sent automatically via our website you will find the “Unsubscribe” link. You will then no longer receive our newsletter. Your personal information is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies to determine whether emails are opened and read. MailChimp reserves the right to use your information to further improve the Service and, if necessary, share this information with third parties.

Gmail

We use Gmail services for our regular business email correspondence. This provider has taken appropriate technical and organizational measures to largely prevent misuse, loss and corruption of your and our data. Gmail does not have access to our mailbox and we keep our email correspondence confidential.

Payment processor
Mollie

We use the Mollie platform to process (part of) the payments in our web shop. Mollie processes your name, address and place of residence as well as your payment details such as your bank details or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, if necessary, to share this information with third parties (anonymized). All of the above safeguards relating to the protection of your personal data also apply to those parts of Mollie’s services for which they use third parties. Mollie will not store your data longer than is permitted by law.

Reviews
WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. When you leave a review about WebwinkelKeur, you are required to provide your name and email address. WebwinkelKeur shares this data with us so that we can assign the rating to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide further information about your review. When we invite you to submit a review, we share your name and email address with WebwinkelKeur. They use this data exclusively to invite you to submit a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties to provide its services, for which we have given WebwinkelKeur permission. All of the above-mentioned security precautions with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur uses third parties.

Shipping and logistics
Boonstra

EXAMPLE: When you place an order with us, it is our job to deliver your package. We use Boonstra’s services to make deliveries. This requires us to share your name, address and place of residence with Boonstra. Boonstra only uses this data to fulfill the contract. If Boonstra uses subcontractors, Boonstra will also make your data available to these parties.

Invoicing and bookkeeping
MoneyBird

We use MoneyBird services for our bookkeeping and bookkeeping.

We share your name, address and place of residence as well as details about your order. This data is used to manage sales invoices. Your personal data is transferred and stored securely, MoneyBird has taken the necessary technical and organizational measures to protect your data from loss and unauthorized use. MoneyBird is committed to confidentiality and will treat your data confidentially. MoneyBird will not use your personal information for any purposes other than those described above.

External sales channels
General purpose of processing

We use your data exclusively for our services. This means that the purpose of the processing is always directly related to the order you have placed. We do not use your data for (targeted) marketing. If you provide us with information and we use this information to contact you at a later date other than at your request, we will ask you for your express consent. Your data will not be passed on to third parties except to fulfill accounting and other administrative obligations. These third parties are all subject to confidentiality as a result of the agreement between them and us or under an oath or legal obligation.

Automatic data collection

Data collected automatically by our website is processed to further improve our services. This data (e.g. your IP address, your web browser and your operating system) is not personal data.

Participation in tax and criminal investigations

In certain cases, Housewood may be required by law to share your information in connection with government tax or criminal investigations. In such a case, we are obliged to share your data but will use all legal means available to us to prevent this.

Retention periods

We store your data for as long as you are our customer. This means that we store your customer profile until you indicate that you no longer wish to use our services. If you tell us this, we will also treat it as a request to be forgotten. According to the applicable administrative obligations, we must keep invoices containing your (personal) data, we will therefore keep this data for the duration of the applicable period. However, employees no longer have access to your customer profile and the documents we have created in connection with your order.

In accordance with applicable Dutch and European laws, you as a data subject have certain rights in relation to the personal data processed by us or on our behalf. Below we will explain to you what rights these are and how you can assert these rights. In principle, to prevent misuse, we only send copies of your data and copies of data to the email address you already know to us. If you would like to receive the data to a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in case of forgetting, we keep anonymized data. All copies and copies of data will be provided to you in the machine-readable data format that we use in our systems. You have the right to lodge a complaint with the data protection authority at any time if you believe that we are using your personal data inappropriately.

Data Rights

You always have the right to view the data that we process about you and that relate to you or can be traced back to you. You can send a request with this content to our data protection officer. You will then receive a response to your request within 30 days. If your request is approved, we will send you a copy of all data to the email address known to us, with an overview of the processors that have this data in their possession, indicating the category under which we have stored this data .

Right to correction

You always have the right to have the data that we process about you and that relate to you or can be traced back to you corrected. You can send a request with this content to our data protection officer. You will then receive a response to your request within 30 days. If your request is approved, we will send you a confirmation that the data has been changed to the email address known to us.

Right to restrict processing

You always have the right to restrict the data that we process about you and that relate to you or can be traced back to you. You can send a request with this content to our data protection officer. You will then receive a response to your request within 30 days. If your request is approved, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data transferability

You always have the right to have the data that we process about you and that relate to you or can be traced back to you carried out by another party. You can send a request with this content to our data protection officer. You will then receive a response to your request within 30 days. If your request is approved, we will send you transcripts or copies of all data about you that has been processed by us or processed on our behalf by other processors or third parties to the email address we have on record. In such a case, it is likely that we will no longer be able to continue the service as the secure connection of databases can then no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of Housewood. If you object, we will immediately stop processing your data until your objection has been processed. If your objection is justified, we will provide you with copies or copies of the data we process and permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in this way, so this right does not apply. If you believe this is the case, please contact our data protection officer.

Google Analytics

Cookies from the US company Google are placed on our website as part of the “Analytics” service.

We use this service to track the behavior of website visitors and to obtain reports on how visitors use the website. This processor may be required by law to disclose this data. We collect information about your surfing behavior and share this data with Google. Google can interpret this information in conjunction with other data sets and in this way track your movements on the Internet. Google uses this information to, among other things, offer targeted advertisements (Adwords) and other Google services and products.

Third party cookies

If third-party software solutions use cookies, this will be stated in this data protection declaration.

We reserve the right to change our privacy policy at any time. However, you will always find the most current version on this page. If the new privacy policy affects the way we process information we have already collected about you, we will inform you by email.

Housewood

Suikerlaan 32 C, 9743 DA GroningenT +31 50 211-0752 E info@housewood.com

Contact person for data protection questions

Tymen Boon