Table of contents:

Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Scope
Article 4 – The offer
Article 5 – The Contract
Article 6 – Right of withdrawal
Article 7 – Costs in the event of cancellation
Article 8 – Exclusion of the right of withdrawal
Article 9 – The price
Article 10 – Conformity and Warranty
Article 11 – Delivery and execution
Article 12 – Recurring transactions: Duration, termination and extension
Article 13 – Payment

Article 1 – Definitions
In these conditions, it is understood that:

1. Cooling off period: the period within which the consumer can exercise his right of withdrawal;
2. Consumer: the natural person who, not acting within the scope of his professional or business activity, concludes a distance contract with the entrepreneur;
3. Day: Calendar day
4. Permanent business: a distance contract for a range of products and/or services in which the delivery and/or acceptance obligation is spread over time;
5. Persistent Disk: any medium that allows the consumer or the entrepreneur to store information addressed personally to him in a way that allows future consultation and unaltered reproduction of the stored information.
6. Right of withdrawal: the possibility for the consumer to withdraw from the distance selling contract within the cooling-off period;
7. Model cancellation form: the model cancellation form provided to the consumer by the entrepreneur, which the consumer can fill out if he wishes to exercise his right of cancellation.
8. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
9. Distance contract: a contract in which only distance communication techniques are used within the framework of a system for the distance sale of products and/or services organized by the entrepreneur until the conclusion of the contract;
10. Distance communication technology: a means that can be used to conclude a contract without the consumer and entrepreneur having to be in the same room at the same time.
11. General terms and conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur
Company name: Housewood
Company headquarters: Suikerlaan 32 C, 9743 DA Groningen

Telephone number: +31 50 211 0752
E-Mail-Address: info@housewood.com

Commercial register number: 80249795
VAT number: NL00341334B80

If the entrepreneur’s activity is subject to a relevant authorization system: the information about the supervisory authority:

If the entrepreneur practices a regulated profession:

– the professional association or organization to which he belongs;
– the professional title, the place in the EU or European Economic Area where it was awarded;
– a reference to the professional rules applicable to the Netherlands and instructions on where and how these professional rules can be accessed.

Article 3 – Scope

These general terms and conditions apply to every offer from the entrepreneur and to every distance selling agreement and order between the entrepreneur and the consumer.

1. Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be consulted with the entrepreneur and they will be sent free of charge as soon as possible at the consumer’s request.
2. If the distance contract is concluded electronically, paragraph 2 may be deviated from and, before the distance contract is concluded, the text of these General Terms and Conditions may be made available to the consumer electronically in a way that allows the consumer to easily store it on a durable medium save. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be viewed electronically and that they will be sent free of charge, electronically or otherwise, at the consumer’s request.
3. If, in addition to these General Terms and Conditions, specific product or service conditions also apply, paragraphs 2 and 3 apply mutatis mutandis and the consumer can always rely on the applicable provision most favourable to him in the event of contradictory General Terms and Conditions.
4. If one or more provisions in these General Terms and Conditions are at any time wholly or partially invalid or declared void, the rest of the Agreement and these Conditions will survive and the provision in question will be replaced immediately by mutual agreement with a provision similar to the original one corresponds to the meaning as much as possible.
5. Situations not regulated in these General Terms and Conditions must be assessed in the “spirit” of these General Terms and Conditions.
6. Any ambiguity regarding the interpretation or content of one or more provisions of our Terms and Conditions shall be construed in the “spirit” of these Terms and Conditions.

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
2. The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a good evaluation of the offer by the consumer. If the entrepreneur uses images, they are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur
4. All images, specifications and information in the offer are for guidance only and cannot lead to compensation or termination of the contract.
5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colors shown correspond exactly to the actual colors of the products.
6. Each offer contains information that makes it clear to the consumer what rights and obligations are associated with accepting the offer. This applies in particular to:
   
   • the price including taxes;
   • shipping costs, if applicable;
   • how the contract is concluded and what actions are required for it;
   • the applicability or not of the right of withdrawal;
   • the method of payment, delivery and execution of the contract;
   • the deadline for accepting the offer and the deadline within which the entrepreneur guarantees the price;
   • the level of the tariff for distance communication if the costs of using the distance communication technology are calculated on a basis other than the regular base tariff for the means of communication used;
   • whether the contract will be archived after conclusion and how the consumer can access it;
   • how the consumer can check and, if necessary, correct the data provided under the contract before entering into the contract;
   • any languages other than Dutch in which the contract can be concluded;
   • the rules of conduct to which the entrepreneur has adhered and how the consumer can view these rules of conduct electronically; and
   • the minimum duration of the distance contract in the case of a long-term business relationship.

Article 5 – The Contract

The contract is concluded, subject to what is set out in paragraph 4, when the consumer accepts the offer and fulfills the conditions set out therein.

1. If the consumer accepts the offer electronically, the entrepreneur will immediately confirm receipt of acceptance of the offer electronically. As long as receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can terminate the contract.
2. If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect electronic data transmission and provide a secure online environment. If the consumer can pay electronically, the entrepreneur takes appropriate security measures.
3. The entrepreneur can – within the framework of the legal regulations – check whether the consumer can meet his payment obligations and take into account all facts and factors that are relevant for the responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has legitimate reasons not to enter into the contract, he may refuse an order or request, giving reasons, or establish special conditions for execution.
4. For the product or service, the entrepreneur will provide the consumer with the following information in writing or in a form that can be stored by the consumer on a durable medium:
   a. the address of the entrepreneur’s branch to which the consumer can contact in the event of a complaint;
   b. the conditions and manner in which the consumer can exercise his right of withdrawal or a clear indication of the grounds for exclusion of the right of withdrawal;
   c. Information about warranties and existing after-sales support;
   d. the information listed in Article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the conclusion of the contract;
   e. the conditions for termination of the contract if the contract has a term of more than one year or is of indefinite duration.
5. For long-term transactions, the provision in the previous paragraph only applies to the first delivery.
6. Every contract is concluded subject to the suspensive condition of sufficient availability of the products in question.

Article 6 – Right of withdrawal
When delivering products:

1. When purchasing products, the consumer has the opportunity to withdraw from the contract within 14 days without giving reasons. The cancellation period begins on the day after receipt of the product by the consumer or a representative previously named by the consumer and made known to the entrepreneur.
2. During the withdrawal period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent necessary to determine whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the entrepreneur with all accessories supplied and – as far as reasonably possible – in its original condition and packaging, in accordance with the appropriate and clear instructions provided by the entrepreneur.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to notify the entrepreneur of this within 14 days of receiving the product. The consumer must make the notification using the sample form. After the consumer has declared that he wants to exercise his right of withdrawal, he must return the product within 14 days. The consumer must prove that the goods delivered were returned in a timely manner, for example by providing proof of shipping.
4. If, after the deadlines specified in paragraphs 2 and 3 have expired, the customer has not declared that he wants to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase becomes binding. When delivering services:
5. When supplying services, the consumer has the opportunity to withdraw from the contract without giving any reason within at least 14 days, from the day of conclusion of the contract.
6. In order to exercise his right of withdrawal, the consumer will follow the appropriate and clear instructions provided by the entrepreneur in the offer and/or at the latest upon delivery.

Article 7 – The costs of cancellation

1. If the consumer makes use of his right of withdrawal, he will only bear the costs of return shipping.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as quickly as possible, but no later than within 14 days of the cancellation. The condition for this is that the product has already been received by the online retailer or conclusive proof of complete return can be provided. The refund will be made using the same payment method used by the consumer, unless the consumer has expressly agreed to a different payment method.
3. If the product is damaged due to improper handling by the consumer himself, the consumer is liable for any reduction in value of the product.
4. The consumer cannot be held liable for any reduction in the value of the product if the entrepreneur has not provided all the information required by law regarding the right of withdrawal; this must be done before the purchase contract is concluded.

Article 8 – Exclusion of the right of withdrawal

1. The entrepreneur may exclude the consumer’s right of withdrawal for products in accordance with paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the contract is concluded.
2. The exclusion of the right of withdrawal is only possible for products:
   a. which were manufactured by the entrepreneur according to the consumer’s specifications;
   b. which are clearly personal in nature;
   c. which cannot be returned due to their nature;
   d. that can spoil or age quickly;
   e. the price of which is subject to fluctuations on the financial market over which the entrepreneur has no influence;
   f. for individual newspapers and magazines;
   g. for audio and video recordings and computer software whose seal has been broken by the consumer.
   h. for hygienic products whose seal has been broken by the consumer.
3. The exclusion of the right of withdrawal is only possible for services:
   a. to be provided in connection with accommodation, transport, restaurant or leisure activities on a specific date or during a specific period;
   b. the provision of which began with the express consent of the consumer before the end of the cancellation period;
   c. relating to betting and lotteries.

Article 9 – The price

1. During the period of validity indicated in the offer, the prices of the products and/or services offered will not be increased, unless there are price changes due to changes in VAT rates.
2. Deviating from paragraph 1, the entrepreneur can offer products or services whose prices are linked to fluctuations on the financial market and over which the entrepreneur has no influence, at variable prices. This commitment to fluctuations and the fact that any prices quoted are guide prices will be stated in the offer.
3. Price increases within 3 months of the conclusion of the contract are only permitted if they are due to legal regulations or provisions.
4. Price increases from 3 months after conclusion of the contract are only permitted if the entrepreneur has agreed to this and:
   a. these are due to legal regulations or provisions; or
   b. the consumer has the right to terminate the contract from the date of the price increase.
5. The prices stated in the offer of the products or services include VAT.
6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and Guarantee

1. The entrepreneur guarantees that the products and/or services comply with the agreement, meet the specifications stated in the offer, the reasonable requirements for suitability and/or usability and the legal provisions and/or government regulations in force at the time of conclusion of the contract. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.
3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 2 months of delivery. The products must be returned in their original packaging and in new condition.
4. The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the final suitability of the products for each individual application by the consumer, nor for any advice on the use or application of the products.
5. The guarantee does not apply if:
   • The consumer repaired and/or processed the delivered products himself or had them repaired and/or processed by third parties;
   • The delivered products have been exposed to abnormal conditions or have otherwise been handled improperly or contradict the instructions of the entrepreneur and/or the packaging;
   • The inadequacy is due, in whole or in part, to regulations issued or to be issued by the Government relating to the nature or quality of the materials used.

Article 11 – Delivery and execution

1. The entrepreneur will exercise the utmost care when accepting orders for products and executing requests for services.
2. The delivery address is the address that the consumer has provided to the company.
3. Taking into account what is mentioned in paragraph 4 of this article, the Company will fulfill accepted orders as quickly as possible, but no later than within 30 days, unless the Consumer has agreed to a longer delivery period. If delivery is delayed or an order cannot be executed or can only be partially executed, the consumer will be informed of this no later than 30 days after placing the order. In this case, the consumer has the right to terminate the contract without costs. The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights from the stated deadlines. Exceeding a deadline does not give the consumer a right to compensation.
5. In the event of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
6. If delivery of an ordered product is impossible, the entrepreneur will endeavor to provide a replacement item. Upon delivery, it will be stated in clear and understandable terms that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return shipment are borne by the entrepreneur.
7. The risk of damage and/or loss of products lies with the entrepreneur until the time of delivery to the consumer or a representative previously named and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Term Transactions: Duration, Termination and Extension Termination:

1. The consumer may terminate an open-ended contract aimed at the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate a fixed-term contract aimed at the regular delivery of products (including electricity) or services at any time at the end of the agreed term, subject to the agreed termination rules and a notice period of no more than one month.
3. The consumer can enter into the contracts referred to in the previous paragraphs:
   • Cancel at any time, without being limited to a specific time or period;
   • terminate at least in the same manner as they were concluded by him;
   • always terminate with the same notice period that the entrepreneur has set for himself.
4. Renewal: A fixed-term contract aimed at the regular supply of products (including electricity) or services may not be tacitly extended or renewed.
5. Notwithstanding the previous paragraph, a fixed-term contract aimed at the regular delivery of daily newspapers, weekly newspapers and magazines may be tacitly renewed for a period not exceeding three months if the consumer terminates this renewed contract at the end of the extension with a notice period not exceeding one month can terminate.
6. A fixed-term contract aimed at the regular supply of products or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period of not more than one month and a notice period of not more than three months applies if the contract is based on the regular but less than monthly delivery of daily newspapers, weekly newspapers and magazines.
7. A contract with a term of more than one year can be terminated by the consumer at any time after one year with a notice period of not more than one month, unless reasonableness and equity preclude termination before the end of the agreed term.

Article 13 – Payment

1. Unless otherwise agreed, the amounts payable by the consumer must be paid within 7 working days after the start of the withdrawal period referred to in Article 6 paragraph 1. In the case of a contract for the provision of a service, this period begins after the consumer has received confirmation of the contract.
2. The consumer is obliged to immediately report errors in the payment data provided or provided to the entrepreneur.
3. In the event of late payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer the reasonable costs previously announced.

Article 14 – Complaints procedure

1. The entrepreneur has a sufficiently publicized complaints procedure and handles the complaint in accordance with this procedure.
2. Complaints about the execution of the contract must be submitted fully and clearly to the entrepreneur within 2 months after the consumer discovered the defects.
3. Complaints submitted to the entrepreneur will be responded to within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will send an acknowledgment of receipt within the 14-day period and provide an estimate of when the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute will arise which will be subject to the dispute resolution regime.
5. If a consumer has a complaint, they must first contact the entrepreneur. If the online shop is a member of the Stichting WebwinkelKeur and complaints that cannot be resolved by mutual agreement, the consumer should contact the Stichting WebwinkelKeur (www.webwinkelkeur.nl). This will be arranged free of charge. Check if this online store has a current membership https://www.webwinkelkeur.nl/ledenlijst/ . If a solution is still not found, the consumer has the option of having his complaint dealt with by the independent arbitration commission set up by Stichting WebwinkelKeur. The judgment is binding and both the entrepreneur and the consumer agree to this binding judgment. Submitting a dispute to this arbitration commission involves costs that must be paid by the consumer to the relevant commission. Complaints can also be reported via the European ODR platform (http://ec.europa.eu/odr).
6. A complaint does not have a suspensive effect on the entrepreneur’s obligations, unless the entrepreneur declares otherwise in writing.
7. If a complaint is considered justified by the entrepreneur, the entrepreneur will, at its sole discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes

1. Dutch law applies exclusively to agreements between the entrepreneur and the consumer to which these general terms and conditions apply, even if the consumer lives abroad.
2. The Vienna Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Article 16 – Additional or different provisions

Additional provisions or provisions that deviate from these General Terms and Conditions must not be detrimental to the consumer and must be recorded in writing or in a way that allows the consumer to store them on a durable medium in an accessible manner.