It is always possible that something does not go entirely as planned. We recommend that you first make any complaints known to us by emailing info@housewood.com.
Since 15 February 2016, it has also been possible for consumers within the EU to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr.
If your complaint is not already being handled elsewhere, you are free to submit it through the European Union’s platform.