050 211 0752

Privacy Policy

Housewood takes your privacy very seriously. We therefore only process data that we need to provide and improve our services, and we handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Housewood via the website. The effective date of these terms and conditions is 01/10/2020; upon publication of a new version, all previous versions cease to be valid. This privacy policy describes what data we collect about you, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you have provided to us.

If you have any questions about our privacy policy, please contact our privacy officer; you will find the contact details at the end of our privacy policy.

Below you can read how we process your data, where we store it (or have it stored), what security measures we use, and who has access to the data.

WordPress (website software)

Our website has been developed using WordPress. Any personal data you provide to us for the purposes of our services is stored on servers belonging to our hosting provider, TransIP. They have access to your data in order to provide us with technical support and will never use your data for any other purpose.

Email and mailing lists

HubSpot
We send our email newsletters using HubSpot. HubSpot will never use your name and email address for its own purposes. At the bottom of every email, you will see an ‘unsubscribe’ link. If you click this, you will no longer receive our newsletter. Your personal data is stored securely by HubSpot. HubSpot uses cookies and other internet technologies to track whether emails are opened and read. HubSpot reserves the right to use your data to further improve its services and, in that context, to share information with third parties.

Gmail
We use Gmail’s services for our regular business email correspondence. This provider has implemented appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as far as possible. Gmail does not have access to our inbox and we treat all our email correspondence as confidential.

Payment processors

Mollie
We use the Mollie platform to process some or all of the payments in our online shop. Mollie processes your name, address and place of residence, as well as your payment details, such as your bank account or credit card number. Mollie has implemented appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie does not retain your data for longer than is permitted under the statutory time limits.

Shipping and logistics

LCW Groningen & PostNL
When you place an order with us, it is our responsibility to arrange for your parcel to be delivered to you. We use the services of LCW Groningen and PostNL to carry out these deliveries. To do so, we need to share your name, address and place of residence details with them. They will only use this information for the purpose of fulfilling the contract. In the event that LCW Groningen or PostNL engage subcontractors, they will also make your details available to these parties.

Invoicing and bookkeeping

WeFact and Exact
We use the WeFact and Exact software solutions for our accounting and invoicing. Personal data is processed in connection with the fulfilment of the contract, specifically: name, address, invoicing and payment details, and order details. This processing is carried out solely for the purposes of accurate invoicing, accounting, and compliance with statutory retention obligations. WeFact and Exact act as data processors and are contractually obliged to take appropriate technical and organisational measures to protect your personal data.

External sales channels

General purpose of the processing
We use your data exclusively for the purpose of providing our services. This means that the purpose of the processing is always directly related to the assignment you have provided. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date – other than at your request – we will ask for your explicit consent to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality under the agreement between them and us, or by an oath or legal obligation.

Automatically collected data
Data collected automatically by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) does not constitute personal data.

Cooperation with tax and criminal investigations
In certain circumstances, Housewood may be required by law to share your data in connection with tax or criminal investigations conducted by the authorities. In such cases, we are obliged to share your data, but we will oppose this to the extent permitted by law.

Retention periods
We retain your data for as long as you remain a client of ours. This means that we will retain your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. In accordance with applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable retention period applies. However, employees will no longer have access to your client profile or to documents we have produced in connection with your engagement.

Under current Dutch and European legislation, as a data subject, you have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can exercise them. In principle, to prevent misuse, we will only send copies of your data to the email address we already have on file. If you wish to receive the data at a different email address or, for example, by post, we will ask you to provide proof of identity. We keep a record of processed requests; in the case of a right to be forgotten request, we process anonymised data. You will receive all copies and extracts of data in the machine-readable format that we use within our systems. You have the right at any time to lodge a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access
You always have the right to access the data that we process (or have processed) and that relates to you or can be traced back to you. You may submit a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file, together with a list of the processors holding this data, specifying the category under which we have stored this data.

Right to rectification
You always have the right to have the data that we process (or have processed) and that relates to you or can be traced back to you, amended. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been amended to the email address we have on file.

Right to restriction of processing
You always have the right to restrict the processing of data relating to you or which can be traced back to you that we process or have processed. You may submit a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we hold, stating that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to have the data that we process (or have processed) and that relates to you or can be traced back to you transferred to another party. You can submit a request to this effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you, to the email address known to us, copies of all data concerning you that we have processed or that has been processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing our services in such a case, as the secure linking of data files can then no longer be guaranteed.

Right to object and other rights
Where applicable, you have the right to object to the processing of your personal data by or on behalf of Ayous Houten Gevelbekleding. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and will then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our privacy officer.

Google Analytics
Cookies from the US company Google are placed via our website as part of the “Analytics” service.

We use this service to track and receive reports on how visitors use the website. This data processor may be required by applicable laws and regulations to disclose this data. We collect information about your browsing behaviour and share this data with Google. Google may interpret this information in conjunction with other datasets and thereby track your movements on the internet. Google uses this information to provide, among other things, targeted advertisements (AdWords) and other Google services and products.

Third-party cookies
Where third-party software solutions use cookies, this is stated in this privacy statement.

We reserve the right to amend our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way in which we process data already collected about you, we will notify you of this by email.

Housewood

Suikerlaan 32C
9743 DA Groningen
The Nederlands
Phone number: (050) 211-0752
Email address: info@housewood.nl

Contactperson for privacy matters: Tymen Boon