It can always happen that something doesn’t go as planned. We recommend that you first address complaints to us by sending an email to info@housewood.com. If this does not lead to a solution, you have the opportunity to mediate your dispute through the WebwinkelKeur Foundation by visiting the website https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From February 15, 2016, consumers in the EU can also report complaints via the European Commission’s Online Dispute Resolution (ODR) platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet addressed elsewhere, you are free to submit your complaint via the European Union platform.